GENERAL CONDITIONS OF ONLINE SALE
GENERAL INFORMATION
The goods covered by these General Conditions of Sale are available for purchase from the company Plaber S.r.l. a socio unico, with registered office at Via Divisione Tridentina 10 in Bassano del Grappa (VI), Italy, having post code 36061, registered with the Vicenza Chamber of Commerce, in the Business Register under no. VI - 315124, Tax Code and VAT no. 03312270246, with paid-up capital of €50,000.00, email address info@hprc.it, certified email plabersrl@legalmail.it and telephone number +39 0424 809150 (hereinafter, the “Seller”).
For any communications or complaints, please refer to the details above.
Before submitting an Order, the user declares to have read and accepted these General Conditions of Sale.
The Contract can be entered into in the languages of Italian, English, German or French.
1. DEFINITIONS
1.1. “Electronic Sales Contract” means the execution of commercial activities and transactions by electronic means.
1.2. The “Buyer” is the Customer, be they a “Consumer” or “Professional”.
1.3. The term “Consumer” refers to the natural person making the purchase for purposes unrelated to any commercial, artisanal or professional activity.
1.4. “Professional” refers to the natural or legal person making the purchase for the purposes of their commercial, craft or professional business activity or for an intermediary.
1.5. “Seller” means Plaber S.r.l., namely the party indicated in the epigraph who, in exercising their business or professional activity, sells the goods or provides the services covered by the Contract.
2. SCOPE OF THE CONTRACT
2.1. With this Contract, the Seller sells and the Buyer purchases remotely, via electronic means, the tangible movable property or the services that are listed on the website www.hprc.it.
2.2. Products are accurately represented and appear online showing their actual characteristics. The Products, especially those made by hand, have the natural characteristics of the materials used for their manufacture. Such natural characteristics – such as grain, knots and colour variations – are not to be understood as defects or imperfections in the product. Some images may have been edited using AI.
2.3. We cannot be held liable for variations in the colour of the products displayed compared to the original which may arise due to malfunctions or due to a particular configuration of the computer used by the Buyer nor for any other cause independent of the Seller.
2.4. In the event of a discrepancy between the image and the product information details, the latter always prevails.
3. METHOD OF ENTERING INTO THE CONTRACT
3.1. The products can be viewed in the specific “Products” section. The presentation of the products on the website www.hprc.it constitutes an invitation to offer.
3.2. Anyone intending to purchase one or more products must first register at https://www.hprc.it/en/login.html.
3.3. To proceed with the purchase, the site user must select the desired product, indicate the desired characteristics from amongst the options provided and add the product to their cart by clicking on the appropriate button (to subsequently verify the “In Cart” Order, simply access the website https://www.hprc.it/en/shopping/cart.html).
3.4. Once the products/services the Buyer intends to purchase have been added to the cart, the site user can access the cart page (https://www.hprc.it/en/shopping/cart.html), where the selected products/services, the price of the individual products/services and shipping costs will be shown.
After verifying the correctness of the data reported, the user can conclude the Order by clicking on the “Complete Your Order” button and thus accessing the “Complete Your Order and Pay” page (https://www.hprc.it/en/shopping/checkout.html).
3.5. On the “Complete Your Order” page, the user must access their profile or proceed with registration, filling out the required fields. They must then select the desired payment method from those made available by the site and declare that they have read and accept these Terms and Conditions of Sale, as well as issue the necessary declarations regarding personal data processing.
3.6. Once the required fields have been completed, the user must click on the “Complete Your Order and Pay” button to be directed to a new page for payment of the Order (https://www.hprc.it/Shopping/Pagamento.aspx), where bank authorisations for payment must be issued. Once the authorisations have been issued as requested by the site, by clicking on the “Proceed” button, the Order will be submitted.
3.7. Orders placed by the user is considered as a contractual purchase offer addressed to Plaber in relation to the selected products.
Upon receipt of the Order, Plaber will send a confirmation email containing the details of the order and the Order, the price of the goods purchased (in euro and including VAT, except as provided in Point 8.3 below), the shipping costs, delivery and any additional charges, the methods and terms of payment, along with the address where the goods will be delivered.
3.8. The email confirming receipt of the Order does not constitute acceptance of the purchase offer but merely confirmation of receipt of the Order, activation of the procedure for verification of the data and availability of the requested products. The Contract between the Seller and the Buyer is entered into exclusively at the moment in which the Buyer receives from the Seller a separate email of acceptance of the purchase offer, containing the information relating to shipment of the product and the expected delivery date.
The price and shipping costs will be charged only once Plaber has checked the availability of the products ordered.
3.9. Once payment for the product has been received, the Seller – if required – must issue the fiscal documents pursuant to Presidential Decree no. 633/1972.
3.10. After receiving payment of the purchase price for the product(s) in line with these Terms and Conditions of Sale, the Seller will proceed with shipment.
3.11. With the electronic transmission of the contractual proposal, the Buyer declares to expressly and unconditionally accept the Privacy Policy and these Terms and Conditions of Sale in relations with the Seller.
4. HOW TO CORRECT DATA ENTRY ERRORS BEFORE SENDING THE ORDER TO THE SELLER
4.1. At any time before placing the Order, the Buyer may modify the contractual proposal. Using the back button of the browser, the user is taken back to the previous web pages, where they can alter the data entered, the options selected or remove products from the cart.
4.2. The Buyer can also directly access the “Cart” section by clicking on the specific button and removing the products already selected or modify their characteristics.
4.3. After placing the Order, if the Buyer needs to modify a contractual proposal, they may do so by sending an email to the Seller at info@hprc.it. Without prejudice to the Right of Withdrawal, modification of the contractual proposal after submission is possible only before the Order is prepared for the shipping process.
5. METHODS OF ARCHIVING THE CONTRACT
5.1. The Seller advises that the Buyer keep a copy of these contractual Terms and Conditions of Sale in digital or paper format.
5.2. The Seller informs the Buyer that each Order sent is stored in digital/paper format on the server or at the Seller’s headquarters in accordance with the criteria of confidentiality and security.
5.3. The Buyer may in any case request a copy from the Seller, by submitting a specific request sent to the email address info@hprc.it, indicating in the subject the details of the Order (number, etcetera).
6. PAYMENT METHOD
6.1. Any payment for products/services purchased by the Buyer may only be made in the manner specified below. Use of the aforementioned methods does not entail any additional encumbrance on the Buyer.
6.2. Payment can be made by credit card. The circuits allowed are Visa, MasterCard and Amex. The Order will only be processed once the Seller’s bank has contacted the Buyer’s bank for verification and confirmation of the Buyer’s data. Only in the event of a positive outcome of this verification will shipment proceed. This may result in a delay in fulfilling the Order.
PayPal can also be used for payment by credit card (which does not require you to enter your credit card number or other personal data but only email and password), PostePay (a prepaid card on the Visa Electron circuit marketed by Poste Italiane, being a rechargeable card not associated with your bank account, which allows you to buy online using the amount available on the card).
The following payment methods are also accepted: MyBank.
6.3. All communications relating to payments take place on a special line set up by the Seller, protected by an encryption system. The Seller guarantees the storage of this information with an additional level of security encryption in compliance with the provisions of Personal Data Protection regulations. For more information, please refer to the specific Privacy Policy available on the site.
6.4. All Orders placed, before being processed, are subject to authenticity checks directly by the relevant credit card issuing institutions to protect the Customer. With this form of payment, once the procedure has been completed, the Buyer will have completed the purchase offer which will be confirmed by email, with the assignment of a specific “Order Number” and which must be used in any further communication with Plaber.
It is noted that, as of 28ᵗʰ December 2020, online payments are even safer thanks to the new European regulation PSD2 that introduced new authentication rules. When the Buyer places an Order and pays via credit card, the bank may ask to confirm their identity using 3D Secure authentication. There are many ways to authenticate online payments, hence the Buyer may be asked to confirm their identity via SMS, email or TouchID.
7. PRICES
7.1. All sale prices for the products displayed and indicated on the www.hprc.it website are expressed in euro.
7.2. Except as provided in Point 8 below, the sale prices referred to in the previous point are inclusive of VAT. The shipping costs and any ancillary charges (such as customs clearance), if any, are not included in the price and must be paid upon delivery of the goods.
7.3. The prices indicated in line with each of the goods presented on the website are valid until the date indicated in the catalogue/website or until their modification, it being understood that the price shall be that shown at the time of the purchase offer.
7.4. The price of the products will be that indicated on the website, unless there is a clear error. If this happens, the Buyer will be immediately informed and shall be granted the option to confirm the Order at the correct amount or to cancel the Order. If the Seller is unable to contact the Buyer, the Order will be cancelled, and the Buyer will be refunded in full. There is thus no obligation on the part of the Seller to supply the product at the lower price incorrectly indicated (even if the Shipping Confirmation has already been sent) if the error in the price is obvious and unequivocal so as to be able to reasonably be identified as incorrect.
7.5. Regarding discounts and promotions, if the Buyer is in possession of a discount or personal promotion code, it is possible to avail of such at the time of payment. For this purpose, it will be necessary to enter the code in the appropriate section in “Your Cart”. If addressed to all potential Buyers, promotions and discounts can also be shared on the web pages of the site.
7.6. Subject to the provisions of Article 17-bis of Legislative Decree 206/2005 (as amended by Legislative Decree 26/2023, in implementation of EU Directive 2019/2161), in the event of application of a price reduction for a certain product displayed on the website, the price reduction announcement will simultaneously indicate the price applied during the period of time corresponding to the thirty days prior to said reduction. For products placed on the market less than thirty days prior, the period of time to which the previous price (at the reduced price) refers will be indicated.
8. TAX INFORMATION - EXEMPTIONS FROM VAT, EXCISE DUTIES AND IMPORT DUTIES
8.1. Should the goods be delivered outside Italy, the Buyer may be required to pay import duties and taxes, payable once the package reaches the specified destination.
Any additional customs clearance costs shall be borne by the Buyer.
Plaber has no control over these costs and cannot predict their amount. Duties and import taxes (calculated according to the internal regulations of each State) are not included in the prices of the products indicated on the website.
Customs policies vary considerably from country to country, thus it is advisable that the Buyer contact the local customs office for further information.
The Buyer must bear in mind that when importing goods, it is necessary to comply with the legislation of the importing country.
8.2. The prices of the products applied to Buyers residing in Italy or in EU countries that are published on the website www.hprc.it are inclusive of VAT.
8.3. For Orders destined for countries outside the European Union, the Order total is automatically calculated online.
In accordance with the internal regulations of each State, shipments with a destination in a country outside the European Union are exempt from VAT (Value Added Tax) but are subject to import taxes (DDU - Delivery Duties Unpaid).
The payment of the aforementioned DDU import taxes are the exclusive responsibility of the Buyer.
In all cases, if VAT is not due, the system will separate this from the amount due at the time of payment.
9. SHIPPING AND DELIVERY TIMES
9.1. Shipping normally takes place on the working day following receipt of the Order. Orders received from Friday to Sunday night will be processed starting on the following Monday or Tuesday. In all cases, shipping does not take place on holidays and weekends.
9.2. Delivery times within the Italian territory are 1–2 business days from the date of shipment. For Calabria, Sicily and Sardinia, the delivery time is 2–3 working days from the date of shipment, in the manner chosen by the Buyer and/or indicated on the website at the time of the offer for the goods. Delivery times outside of Italy, on the other hand, are between 2–5 working days from the date of shipment.
Public holidays and weekends are not considered as business days.
9.3. Shipping times may vary depending on the availability or not of the product and the geographical location to which the goods are destined. In all cases, they may not exceed 30 (thirty) days from receipt of the Order.
9.4. All shipping and delivery times indicated are indicative and not binding.
9.5. If the Seller is unable to complete delivery within the timeframe indicated in the previous points, the Buyer will be duly informed via email or phone, if the contact information has been provided during the ordering phase.
9.6. The shipping methods and costs are indicated below.
10. SHIPPING INFORMATION
10.1. Shipments to Italy and the EU are made via courier by UPS or DHL. When due, shipping costs can be calculated through the appropriate form on the page relating to the Order.
No minimum order amount is required and shipping is free for Orders with amounts greater than €399.00 (in Italy and EEC).
10.2. Shipments to non-EU countries are made via courier through UPS or DHL and are accompanied by an official invoice declaring the value of the individual items in euro. For items on sale, the invoice will show the discounted amounts.
As required by international commercial regulations, all shipments made by the UPS or DHL couriers on behalf of the Seller are shipped from Bassano del Grappa (VI) accompanied by an official invoice declaring the exact value in euro of the shipped items.
10.3. The shipping costs are €21.00 for deliveries within Italy, €39.00 for deliveries within the European Union (with some exceptions where cost may be higher, such as the Canary Islands) then €110.00 for Orders up to €699.00 and €219.00 for Orders over €699.00 for deliveries outside the European Union.
10.4. Once the Order has been dispatched, the customer can view the status of their shipment on the UPS or DHL courier website by entering the tracking number provided by UPS/DHL. The Buyer can view the information on the status of their Order by connecting to the courier’s website of www.ups.com or www.dhl.com.
10.5. Any insurance for the goods would be through the courier making the delivery.
10.6. Upon arrival of the goods, before signing for delivery, the Buyer is required to inspect the integrity of the packaging for any tampering and/or abrasion or breakage of the packaging itself or the adhesive tape. It must also be checked that the number of packages indicated in the carrier’s documentation corresponds to what is delivered. For any reports of discrepancies or abrasions/breaks/damage to the package(s), the Buyer is required to sign the receipt with reservation or reject the delivery. In such cases, the Buyer may contact the Seller via emailing info@hprc.it within 5 (five) days.
10.7. In the event that shipment to the address indicated by the Buyer is not successful, the package will be returned to the sender at the Buyer’s expense. This amount will be deducted from any refund due to the Buyer.
10.8. If the second delivery attempt is unsuccessful, the Courier will automatically send notice of the opening of an Inventory Procedure, stating the reason for non-delivery and the request for instructions for release. The same communication may also be viewed by the Buyer along with the status of their Order directly on the courier’s website. After 3 (three) working days, if the Buyer has not made provisions in this regard, the Seller reserves the right to request the return of the goods. In any case, all warehousing costs shall be borne by the Buyer, along with costs for returning the goods to the sender and the cost for any redelivery.
11. PRODUCT AVAILABILITY
11.1. Through its online system, the Seller shall ensure the processing and execution of all Orders without delay. To this end, the online catalogue shows in real time the number of products available and not available.
11.2. If an Order exceeds the quantity in stock, the Seller will inform the Buyer by email or other means (for example, telephone) whether or not the requested product is still in production and any wait times to obtain the product before confirming if the Buyer intends to proceed with the Order or not.
11.3. In the event referred to in Point 11.2, if the Buyer still intends to confirm the Order, registration of the Order will be confirmed in the Seller’s computer system as soon as possible by sending the user a confirmation by email, as per Point 3.8.
12. LIMITATIONS OF LIABILITY
12.1. The Seller is not liable for damages, losses or costs suffered by the Buyer as a result of the failure or incorrect execution of the Contract for reasons not attributable to the Seller, with the Buyer only being entitled to a full refund of the price paid and any ancillary charges incurred.
12.2. Except in the event of wilful misconduct or gross negligence, the Seller cannot be held liable towards the Buyer for disruptions or malfunctions related to the use of the internet network and website outside the control of its own or its sub-suppliers.
12.3. The Seller assumes no responsibility for any fraudulent or illegal use that may be made by third parties of the Buyer’s credit cards and other means of payment, regardless of whether they are registered by the Buyer at the time of payment of the Order.
12.4. The Seller reserves the right to make changes to the site and/or amend these legal Terms and Conditions whenever necessary, without the need to give prior notice.
The Seller guarantees that its site is protected according to international Internet standards.
12.5. The Seller declines any responsibility for any malfunctions resulting from and/or related to the deactivation of cookies in the user’s browser.
12.6. In the event that the Buyer is a Consumer, the limitations of liability, specifically approved, will apply if and insofar as they are compatible with consumer protection.
13. TRANSFER OF RISK
13.1. The risk of loss or damage of the goods, for reasons not attributable to the Seller, is transferred to the Buyer, if a Consumer, only upon delivery of the goods takes place to the Buyer or to a designated third party other than the carrier. In the event that the Buyer is not a Consumer, the risk is transferred at the time of delivery of the products to the carrier.
14. RIGHT OF WITHDRAWAL
14.1. The Right of Withdrawal is governed differently depending on whether the Buyer is a Consumer or a Professional.
14.2. The Consumer-Buyer has the right to withdraw from the Contract, without penalty and without specifying the reason, within 14 (fourteen) days from the day of receipt of the purchased product(s) (see Article 52[II][b] of the Consumer Code).
14.3. In the event that the Buyer decides to avail of the Right of Withdrawal, they must notify the Seller, using the standard withdrawal form attached to this Contract (Annex I[B] of Legislative Decree no. 21/2014) or by submitting any other explicit declaration of their decision to withdraw from the Contract by registered letter with return receipt, certified email or email sent to info@hprc.it. In such cases, the Seller will promptly notify the Buyer of a confirmation of receipt of the exercised withdrawal by sending an email to the address indicated by the Buyer during registration.
14.4. For the purposes of exercising the Right of Withdrawal, the sending of the communication may be validly replaced with the return of the purchased product(s), provided that in the same terms (14 days from the date of receipt of the goods) and in the manner set out in Article 16. The delivery date to the post office or freight forwarder shall be binding between the Parties.
14.5. The burden of proof relating to the exercise of the Right of Withdrawal, in accordance with this Article, rests with the Buyer.
14.5.bis. In addition to - and not in lieu of - the withdrawal procedure described above, the Seller allows the Buyer to withdraw from the contract using a so-called “withdrawal function.” The withdrawal function allows the Consumer to submit an online notice of withdrawal informing the seller of their decision to withdraw from the contract. The withdrawal feature is clearly labeled with the words “exercise the right of withdrawal,” which appears prominently on the online interface. Once the Consumer has completed the online notice of withdrawal, the Merchant allows the Consumer to submit it via a confirmation feature clearly labeled with the words “confirm and submit the notice of withdrawal.” Once the Consumer has activated the confirmation function, the Merchant shall promptly send the Consumer a notice of receipt of the withdrawal by email to the address provided by the Consumer during registration (see Art. 54-bis of the Consumer Code).
14.6. Return of the goods must take place without undue delay and in any case within 14 (fourteen) days from the date on which the Buyer informed the Seller of their decision to withdraw from the Contract.
If the returned items show damage or signs of wear resulting from unnecessary handling to establish the nature, characteristics and functioning of the same, the Seller may withhold from the reimbursement an amount corresponding to their decrease in value.
14.7. The Buyer exercising the Right of Withdrawal under this Article shall not bear the direct costs of returning the goods to the Seller, which shall remain the responsibility of the Seller.
14.8. The Buyer who exercises the Right of Withdrawal in accordance with the provisions shall be reimbursed the sums already paid via the same payment method used by the Buyer, unless the latter has accepted another payment method for the reimbursement. Notwithstanding the foregoing, the Seller is not obliged to reimburse any supplementary costs if the Consumer has expressly opted for a type of delivery other than the least expensive type of delivery offered by the Seller. Said sums will be refunded without undue delay and in any case within 14 (fourteen) days, starting from the day on which the Seller was informed of the Buyer’s decision to withdraw from the Contract. Unless the Seller has offered to collect the goods directly, the Seller may in any case withhold the reimbursement until the returned goods have been received, or until the Buyer has supplied evidence of having returned the goods, whichever situation occurs first.
14.9. Upon receipt of the communication in which the Buyer informs the Seller of their wish to exercise the Right of Withdrawal, the Parties are relieved of their mutual obligations, without prejudice to the provisions of this Article.
14.10. This clause does not apply in the event that the Buyer is a Professional, in which case there is no Right of Withdrawal.
15. DEFECT OF CONFORMITY AND WARRANTIES
15.1. The guarantees provided by the Seller operate differently depending on whether the Buyer is a Consumer or a Professional, as defined in Article 1.
15.2. The legal guarantee of conformity set by the Consumer Code (Articles 128 et seq.) operates in favour of the Consumer, protecting the Consumer in the event of purchases of products that are defective, which malfunction or do not respond to the use declared by the Seller or for which said good is generally intended.
15.3. For the purposes of this Contract, it is assumed that the consumer goods comply with the Contract if they have the characteristics cited in Article 129 of Legislative Decree 206/2005 (Consumer Code). There is no non-conformity if, at the time of conclusion of the Contract, the Buyer was aware of the defect and could not overlook such defect with ordinary diligence or if the non-conformity results from instructions or materials provided by the Buyer.
15.4. In the presence of a lack of conformity, the Consumer has the right to choose between the repair or replacement of the defective goods by the Seller, at no charge, unless the requested remedy is impossible or excessively burdensome compared to the other. If replacement or repair is not possible, the Consumer is still entitled to a reduction in the price or to receive a sum back, commensurate with the value of the goods, against the return of the defective product to the Seller.
15.5. The Supplier is liable for any lack of conformity that occurs within the period of 2 (two) years from delivery of the goods. The Buyer shall lose all rights if they do not notify the Seller of the lack of conformity within 26 (twenty-six) months from the delivery of the goods unless the defects have been intentionally concealed by the Seller.
15.6. In favour of the Professional, on the other hand, is the discipline provided for by Articles 1470 et seq. of the Italian Civil Code and, in particular, the warranty for any defects of the product sold provided for by Articles 1490 et seq. of the Italian Civil Code, which requires the seller to ensure that the item sold is free from defects that render it unsuitable for the use for which it is intended or appreciably diminish its value. No warranty is due if at the time of entering into the Contract, the Buyer was aware of the defects of the item. Likewise no warranty persists if the defects were easily recognisable, unless whereby the Seller has declared that the item was free of defects.
15.7. The Professional-Buyer may request, at their choosing, to terminate the Contract (except for certain defects, the uses exclude termination) or have a price reduction, without prejudice to the right to compensation for damages. In the event of termination of the Contract, the Seller must return the price and reimburse the Buyer for the expenses and payments legitimately made for the sale, while the Buyer must return the goods.
15.8. When the sold item does not have the promised qualities or those essential for the use for which it is intended, the Professional-Buyer has the right to obtain the termination of the Contract according to the general provisions on the termination for non-execution, provided that the quality defect exceeds the tolerance limits established by the uses.
15.9. The Professional-Buyer loses the right to the warranty if they do not report the defects or the issues with the quality of the product to the Seller within eight days of its discovery. Filing a report is not necessary if the Seller has acknowledged the existence of the defect or has concealed such or acknowledged the defect of quality. The action is prescribed, in any case, as one year from delivery. Yet, any Buyer who has agreed to the execution of the Contract can always assert the warranty, provided that a report has been made within 8 (eight) days from the discovery and within one year from delivery.
15.10. It is understood that for aspects other than those just explained, these Terms and Conditions of Sale or the regulations of the Italian Civil Code shall apply.
15.11. Defects or lack of conformity deriving from normal wear and tear of the products or those caused during transport or from their improper use or maintenance are expressly excluded from the warranty.
15.12. In the event that a lack of conformity, defect or quality issue is detected, the Buyer is requested to write by email to info@hprc.it or send correspondence to Via Divisione Tridentina 10 - 36061, Bassano del Grappa (VI). Once the Seller has received the request, they will indicate their willingness to process the request or the reasons that prevent them from doing so, within seven working days from receiving the request.
15.13. In the same communication, the Seller shall indicate the proposed price reduction or the procedures for returning or replacing the defective goods. In such cases, the Buyer shall indicate the method (from among the payment methods available) for re-crediting the sums previously paid to the Seller.
15.14. For the methods of return in the event of lack of conformity or resolution, please see the methods referred to in Article 16 following the “Official Return Procedure”.
15.15. In addition to, and without prejudice to, the warranties and rights granted by law to Consumers and Professionals, Plaber S.r.l. provides a lifetime commercial warranty on HPRC products, applicable equally to both Consumer and Professional Purchasers. By the term “lifetime warranty,” Plaber S.r.l. guarantees, for the entire life of the product, the structural integrity of the HPRC case against breakage or defects attributable to materials or workmanship and undertakes, provided the conditions of this warranty are met, to perform the necessary repairs, restorations, and/or replacements to ensure the product remains in good working order.
The HPRC lifetime commercial warranty does not cover damage or deterioration resulting from:
• normal wear and tear of the product;
• improper, abnormal, or unauthorized use of the product;
• poor or inadequate maintenance;
• modifications, tampering, or alterations to the product not authorized by Plaber S.r.l.;
• accidental events or external causes not attributable to defects in materials or workmanship;
• damage occurring during transport, without prejudice to any other rights the Purchaser may have against the Seller or the carrier under applicable law.
16. RETURNS IN CASE OF WITHDRAWAL, LACK OF CONFORMITY OR TERMINATION OF THE CONTRACT
16.1. Plaber S.r.l. has developed a simple and convenient return procedure. The address to return the goods to is: Plaber S.r.l., Via Div. Tridentina 10 - 36061 Bassano Del Grappa - Vicenza (Italy). Returns are free of charge.
16.2. Subject to the procedure set out in point 14.5.bis. above (to be followed in the event of the right of withdrawal being exercised pursuant to Article 54-bis of the Consumer Code) the return request must be made by email by writing to the address info@hprc.it, providing the Order Number and the reasons for the return – withdrawal, lack of conformity or termination of the Contract. Within 2 (two) working days, if the return is approved, the prepaid UPS/DHL return labels to be applied to the original package will be sent by email to the same address provided at the time of Order. If the return request is not approved, the Buyer will be sent an email with the reasons for rejecting the return request.
16.3. The Buyer must ensure that the products are returned in the same condition in which they were received, with all the relative tags attached and intact.
16.4. Unless the return is consequent to resolution due to lack of conformity or defect, the purchased goods must be intact and returned in their original packaging, complete with all parts (including packaging and any documentation and accessory equipment such as instructions, interiors, etcetera). To limit damage to the original packaging, it is recommended that it be swiftly placed in a second box. The attachment of labels or adhesive tape directly on the original product packaging should be avoided in any event.
17. PRIVACY
For more information on the processing of personal data, please go to the Privacy area by clicking on the link on this website.
18. DISPUTE RESOLUTION
18.1. An attempt shall be made to conciliate any disputes arising from this contract through the Mediation Authority of the Vicenza Chamber of Commerce, and shall be settled in accordance with the conciliation rules of the same.
18.2. Should the Parties intend to apply to the ordinary judicial authority, in the event that the Buyer is a Consumer, the competent Court will be that where the Buyer’s residence or domicile is located, whereas in other cases, the competent Court will be that where the Seller’s headquarters are located.
18.3. Consumers residing in Europe should be aware that the European Commission has established a webpage containing information on possible out-of-court dispute resolution mechanisms for disputes relating to and/or arising from online contracts for the sale of goods and services, as well as a list of the conciliation bodies currently operating in Europe. The Consumer may access this webpage to identify any European mediation bodies to which they may turn to resolve, out of court, any dispute arising from the online contract entered into with the Seller. European consumers may use this platform to resolve any dispute. The platform is available at the following link: https://consumer-redress.ec.europa.eu/index_it.
19. APPLICABLE LAW AND JURISDICTION
19.1. This Contract is governed by Italian law.
19.2. Jurisdiction is delegated to the Italian Courts.
20. AGE REQUIREMENTS
20.1. Individuals under the age of eighteen, or those considered minors under the laws of their country, are not permitted to make online purchases on this site. Accordingly, such users are requested to refrain from registering or subscribing to any services offered.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, as well as pursuant to Articles 33 and 36 of Italian Legislative Decree 206/2005, the Customer declares having carefully read and expressly accepts the content of the following clauses: 12. Limitations of Liability; 16. Returns in Case of Withdrawal, Lack of Conformity or Termination of the Contract; 18. Dispute Resolution; 19. Applicable Law and Jurisdiction.
Annex no. 1 NOTICE OF TERMINATION
NOTICE OF TERMINATION
Pursuant to Annex 1 (B), of Legislative Decree no. 21/2014 (art.49, paragraph 1, h)
(fill in and return this form only if you wish to terminate the contract)
Addressee: Plaber S.r.l. having registered offices at via Divisione Tridentina no. 10, area code 36061, Bassano del Grappa (VI), Italy, phone +39 0424 809150
- I/we (*) hereby advise that I/we intend to terminate my/our (*) sales contract for the
following goods/services (*)
- Ordered on (*) /received on (*)
- Buyer's Name(s)
- Purchaser's address
- Purchaser's signature (s) (only if this form is sent in hardcopy format
- Date
(*) Delete any unnecessary details.