17) RIGHT OF WITHDRAWAL
17.1. The Buyer shall have the right to terminate the contract, without the application of any penalty or indicating the reason for its decision, within 14 (fourteen) days from the date of receipt of the product purchased (see article 52 of the Consumer Law) .
17.2. Should the Buyer decide to enforce its right of termination, it should notify the Seller, using a format similar to the termination letter attached hereto (Annex I part B of Legislative Decree no. 21/2014), or by forwarding any other letter stating its intention to terminate the contract, by registered letter with acknowledgement of receipt to email@example.com or by fax to +39 0424 808548.
In this case, the Seller shall immediately forward to the Buyer a hardcopy acknowledgement of receipt of the notice of termination received.
In order to enforce its right of termination, instead of forwarding a notice of termination, the Buyer may return the product purchased, provided the return procedure complies with the terms set forth by clause 12.1. The delivery date to the post office or shipping agent shall be proof of dispatch.
The Buyer shall be responsible for the burden of proof for enforcement of the right of termination, in accordance with the provisions of this clause.
17.3. The goods should be returned without undue delay, within 14 (fourteen) days from the date on which the Buyer informs the Seller of its decision to terminate the contract.
If the items returned are damaged or show signs of wear and tear caused by unnecessary handling to ascertain the characteristics and functioning of the same, the Seller may deduct an amount corresponding to the reduced value of the same from the amount refunded.
The item purchased should be undamaged and returned in its original packaging, complete with all the relevant parts (including packaging, documents and additional items: instructions, internal sections, etc.); in order to avoid damaging the original packaging, please place the same in another box; do not place labels or tape on the original packaging of the product.
17.4. A Buyer who enforces its right of termination pursuant to this clause, shall not pay any direct costs incurred to return the product to the Seller.
17.5. Buyers who enforce the right of termination in accordance with the above, shall receive the refund of the sums paid, with the same method of payment used by the Buyer, unless the latter has accepted any other payment method for such refund. Without prejudice to the above, the Seller is not required to reimburse any additional costs incurred by the customer for a delivery method different to the less expensive standard delivery offered by the Seller. The sums will be returned without undue delay and in any case within 14 (fourteen) days, from the day the Seller is informed of the Buyer's decision to terminate the contract. Unless the Seller has offered to collect the products, directly, the Seller may withhold the refund until it has received the goods or the Buyer has forwarded proof that it has returned the goods, whichever is earlier.
17.6. Upon receipt of the notice pursuant to which the Buyer informs the Seller that it intends to enforce the right of termination, the Parties are released from their reciprocal obligations, without prejudice to the provisions of this clause.
* for the termination procedure, please see the return procedure set forth by clause 12.1., following the “official returns procedure”. The costs incurred for any returns shall be paid by the Seller.
17.7. This clause also applies to Customers who are “Professionals”.