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18. CONFORMITY DEFECTS AND WARRANTIES.

18.1 The guarantee of all HPRC products is applicable to products purchased from a store or on-line, and is international and valid for 2 years from the date of purchase. Should you discover a defect, please write to: info@hprc.it. The warranty does not cover defects caused by normal wear and tear of the products, or those caused during transport, improper use or maintenance of the products.

18.2 The Seller shall be liable for any defects of conformity that occur within two years from delivery of the goods. The Buyer shall loses its rights if it fails to report the defect of conformity to the Seller within two months from the date on which the defect is discovered. In any case, such rights are statue-barred within twenty-six months from delivery of the product, provided the defects have not been intentionally hidden by the Seller. If the Buyer is a Professional, the same will lose the rights set forth by the warranty, if it does not report the defects within 8 (eight) days from discovery. The relevant proceeding is statute-barred within one year from delivery. In either case, the claim need not be filed if the Seller has recognised the defect or has concealed the same.

18.3 For purposes of this contract, supplies of consumer goods are presumed to comply with the contract if they have the characteristics set forth by art. 129 of Legislative Decree 206/2005.

No defect of compliance may be claimed if the Buyer is aware of the same when the contract was concluded, or could not have been unaware of the same according to ordinary diligence, or if the defect of conformity stems from instructions or materials supplied by the buyer.

18.4 In the event of a defect of conformity, the Buyer may alternatively request the repair or replacement of the product purchased, free of charge, (at the conditions set forth by paragraphs 3, 4, 5 and 6 of art. 130 of the Consumer Law), or, an appropriate discount on the purchase price, or termination of the contract, (in accordance with the terms of paragraphs 7, 8 and 9). If the Buyer is a Professional, the same may, at its discretion, request termination of the contract or a discount on the price, without prejudice to the right to damages.

18.5 The request should be sent by e-mail or mailed to the Seller, to the following addresses (via Divisione Tridentina no. 10, area code 36061, Bassano del Grappa (VI), info@hprc.it), who will advise whether it is prepared to accept the request, or the reasons for which it is unable to do so, within seven business days from receipt.

18.6 In the same notice, the Seller should indicate the proposed discount on the price or the method used to return or replace the defective product. In this case, the Buyer shall advise the method (see clause relevant to payment methods) to refund the sums paid to the Seller. 

18.7 In the case of returns due to defects of conformity, please see return procedure set forth by clause 12., following the “official returns procedure”. 

HPRC 中国大陆地区保修条例

由未泰克影像(上海)有限公司在中国大陆地区代理及经销的HPRC品牌提供自产品发票开票日期起,2年标准免费保修服务。

本标准保修服务仅覆盖从授权经销商处购买的产品。

如需提供产品保修和售后服务,请拨打产品服务热线021-62360808-9054(周一 ~ 周五 9:00 - 18:00,节假日除外 )或者请写邮件发送至:imaging.cn@vitecgroup.com.

您须将您的产品及购买时的有效发票凭证和保修卡提交给我们的授权代表检查,以确认产品是否有缺陷。除非您的权利主张符合本保证声明的所有条款,否则我们将不提供本保证声明下的任何保障。

本保修不包括因不当维护、不当处理、误用、改动或意外造成的损害;亦不包括因长期使用或在运输途中所产生的材料自然损耗(如拉链磨耗、织物皮革磨损等)。

检查相关产品并确认有缺陷后,我们将免费修理或更换您的产品。如果您的产品已经停售,本公司将会以同等价值的类似产品加以替换。本保证授予您特定的法律权利,您亦可能因各州或各国不同的规定而享有其他权利。本保证不会影响在您所属司法 管辖区之内管辖消费者商品的法律(包括但不限于中华人民共和国消费者权益保护法)下您享有的其他权利。